Frequently Asked Questions

How does an electronic cigarette (ECIG) work?

The electronic cigarette is an electronic device that can create a hot and smokeless steam, diffusing nicotine or other liquids with the help of an atomizer. The electronic cigarette is composed of three parts: BATTERY, ATOMIZER, and INHALER/CARTRIDGE. It can also be used with a clearomizer system. The clearomizer can be filled with larger quantities of e-liquid and creates hotter steam in your mouth. The clearomizer also promotes the distinctive HIT (recreating the classic cigarette sensation of smoke passing through your throat). The most popular clearomizer model are the CE5 or CE5 + version that can be dismantled.

Is there nicotine in the electronic cigarette?

Yes and No! There are e-liquids available (the liquid that you put in the electronic cigarette) with or without nicotine- simply make your choice when you order your electronic cigarette refills. There are also several different percentages of nicotine possible, depending on whether you are a heavy smoker or not, and there are so-called “light” cigarettes.

Does the electronic cigarette allow you to quit smoking?

This is the question that comes up most often when talking about electronic cigarettes: does “smoking” electronic cigarettes (vaping) prevent regular smoking? Electronic cigarettes are not recognised as a medicine, such as anti-smoking patches or other palliative products found in pharmacies. On the other hand, “vaping” (smoking a vaporizer) can help you maintain the sensation and movements of regular smoking. This is still the beginning of the electronic cigarette and it is continually evolving. Many people have used electronic cigarettes to quit smoking with a high success rate, but it is not a pharmaceutical product so we can not say that the electronic cigarette makes you quit smoking (but it can greatly help you there).

Can everyone vape?

The electronic cigarette should be used by adults. People with high blood pressure or heart disease, and pregnant women, should consult their doctor if they want to vape with nicotine. People allergic to nicotine should use nicotine-free e-liquids.

My Device is autofiring. What should I do?

Remove the cap and clean the inside of the device. Make sure any juice that may have leaked into the device is cleaned out.

Why is the light on my device blinking?

A blinking light during inhalation indicates that the Cap is not making contact with the device. If this is the case, slightly adjust the contacts on the Cap and device to ensure that they are making proper contact with one another.

Why is my device not charging?

Check to see if your charger and device are properly cleaned. If the problem persists, please contact contact@bovaping.com

How Do I clean my device?

There are various ways to clean your Bo device, but the most efficient would be to use a dry cotton swab to clean the inside of the device where the caps should be inserted.

Why do my caps taste burnt?

Caps often taste burnt because the coils are not primed. Try to take a hit of the cap whilst removed from the Bo. If the problem persists, please contact contacts@bovaping.com.

What flavors are offered in the US?

Currently, our flavors include Blond Tobacco, Canolli, Raspberry Wafer, Vanilla Ice Cream, Watermelon Ice, or Orange Soda.

What nicotine levels do you offer?

Bo Pods come with 35 mg nicotine juices that satisfy your nicotine cravings perfectly.

How long after placing my order will it ship?

Orders ship within 24-48 hours of payment. However, unexpected factors such as product availability may delay shipment.

How can I make a change to an existing order that has not been shipped?

If you have not already received a confirmation email with tracking information, please email contact@bovaping.com with your name, email, mailing address, and any changes you need to make to your order.

Where can I find BO products?

Please visit our store locator at http://bovaping.com/where-to-buy/

Can I return my device?

Please contact the store that you purchased your Bo device from for their return policy. If a return cannot be resolved with the store, please contact contact@bovaping.co

What is the warranty for the device?

You have 60 days to return or exchange your Bo device.

How can I exchange my Bo Device?

Please email us at contact@bovaping.com so that we can get you started on your exchanging process.